Effective Date: 1/6/25

Last Updated: 1/6/25

www.veenow.co.uk (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website www.veenow.co.uk (the “Site”).

1. Information We Collect

We may collect and process the following personal data:

· Personal identification information: name, email address, phone number, etc.

· Technical data: IP address, browser type/version, time zone settings, and cookies.

· Usage data: how you use our website and services.

· Marketing and communications data: your preferences in receiving marketing from us.

2. How We Collect Your Data

We collect data:

· When you fill in forms on our website

· When you communicate with us (e.g., email or contact forms)

· Automatically through cookies and analytics tools

3. How We Use Your Data

We use your data for the following purposes:

· To provide and maintain our services

· To respond to enquiries and provide customer support

· To improve our website and user experience

· For marketing (if you have opted in)

· To comply with legal obligations

4. Legal Bases for Processing

We process your personal data based on:

· Your consent (e.g., subscribing to a newsletter)

· Performance of a contract (e.g., fulfilling a service request)

· Compliance with legal obligations

· Legitimate interests (e.g., website improvement)

5. Sharing Your Data

We may share your information with:

· Service providers (e.g., website hosting, email platforms)

· Legal authorities (if required by law)

· Analytics and search engine providers to improve our Site

We will never sell your personal data.

6. International Data Transfers

If your data is transferred outside the UK, we ensure it is protected by appropriate safeguards, such as standard contractual clauses approved by the UK ICO.

7. Data Security

We implement appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.

8. Data Retention

We retain personal data only as long as necessary for the purposes set out in this policy or as required by law.

9. Your Rights

Under UK GDPR, you have the right to:

· Access your personal data

· Correct inaccurate data

· Erase your data (“right to be forgotten”)

· Restrict or object to processing

· Data portability

· Withdraw consent at any time

To exercise any of these rights, contact us at hello@veenow.co.uk.

10. Cookies

We use cookies to enhance your experience. For more details, please see our Cookie Policy.

11. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes and update the “Last Updated” date.

12. Contact Us

If you have any questions about this policy or your personal data, please contact:

Veenow Ltd Crescent Farm, Waters Upton, Telford, TF6 6NP
Email: hello@veenow.co.uk